10/01/2012

Blog

  • Management: Keep Track of What You Say and Do The better manager you are the more you will have to track and there is nothing more frustrating to your team than you saying or doing something and then not remembering it. You need a system of tracking exactly what you say and do, not just for your team but also to ensure that you can ...
  • The 5 Major Axes of Persuasion In Dutton’s book Flipnosis: The Art of Split-Second Persuasion, there’s a full discussion of what he terms the 5 Major Axes of Persuasion 1. Simplicity 2. Perceived self-interest 3. Incongruity in the mapping of attention 4. Confidence 5. Empathy This can be remembered by the mnemonic devise SPICE 1. SIMPLICITY – We have discussed the issue of mental shortcuts in a previous blog and a related issue ...
  • 9 Steps to Developing an Organisation That Thrives on Continuous Improvement Change is one of the most difficult management tasks to achieve. People don’t like change and will resist it.  However, the world is changing at a pretty rapid rate and it is difficult for a business to survive under these conditions. It is the manager’s or leader’s role to ensure that the organisation is resilient enough ...
  • The Challenge of Building Trust as a Leader A climate of trust is essential for performance in any organisation. And trust must start at the top, with the leader. So what must a leader do to be perceived as trustworthy?   As a good leader, you will need to demonstrate: Competence: The team need to see that you are competent. Demonstrate your expertise. Integrity: The team want fair and ...
  • Accelerate Your Performance with Business Coaching Business coaching can be one of the most effective ways that you can accelerate you performance. Here are seven reasons that a business coach can help you help you increase your performance and build you business. Accountability – when you commit to a task or activity but only have yourself to hold you accountable, it is all ...
  • The 3 -A’s of Mind Jacking In his book Flipnosis: The Art of Split-Second Persuasion, Kevin Dutton explores the success of conmen and how the mind can be hi-jacked into thinking one thing thing while another is clearly the case. So there must be scope to use it for coaching. This shadowy street psychology can be used to bring the mind to its knees ...
  • Building your Coaching Business I have seen too many coaches finish their training and then start to think about the type of business they want to run. That is too late as they have often spent time and money (mostly too much) on training and living while they learn their new trade.  This leaves them in a desperate need to ...
  • Characteristics of a Leader  Leadership fascinates us. It is both a competitive advantage and an essential to getting things done through teams and organisations.  One key feature of many of the leadership discussions you will encounter are what characteristics does a leader have and can you develop them.   Second question first…You can most certainly develop leadership behaviours and these are the outward ...
  • When your client asks “How can I be more successful?” Clients rarely seek out a coach to make their situation worse! Clients are generally looking to improve one (or more) areas of their life. You have a number of responses that you can use to answer this question including exploring the client’s idea of success, exploring the actions and behaviour patterns of successful people or drilling ...
  • The Case of the Disillusioned Sales Person and Cold Caller Its a truism to say that a shy sales person has skinny kids. So when you run your own business, it is essential that you have a selection of sales skills that you can use to get in front of your potential customers and cold calling is just one of those skills. However, the act of ...
  • 7 Tips for Turning Prospects into Clients Folk are wary of sales people.  Television and the media are filled with examples of sleazy sales people it is no wonder that sales has a bad reputation. As a result, very few people like being sold to.  The paradox is that most people actually like to buy.  We even have a term for that feeling ...
  • Staying Focused in a World of Chaos and Distraction   With the distractions that face us everyday, being focused is one of the most effective competitive advantages we can all develop to stand out from our peers. The ability to hold a laser like focus on individual tasks will allow you to get much more done and so discriminate you from the crowd. There is no such ...
  • Coaching with the Johari Window We live in a society where we all present a persona, a mask to the world. This protects us from breaking some of the social and legal rules that structure our society. I can also present us with some limitations in behaviours that can restrict both our performance and our ability to succeed. The Johari window ...
  • To Advise or Not to Advise – What is the question? One of the themes I discussed in episodes 1 and 3 of the Coach’s Casebook Podcast was the degree of guidance that a coach could offer as part of the coaching process. To say there is a fine line between coaching and mentoring would be an understatement. The desire to point out a solution that is ...
  • 7 Questions to Get You Focusing on Your Possible Future Success Neuro-Linguistic Programming (NLP) discusses state in great detail, but as a coach, sometimes its worthwhile just moving the client towards a more positive state as a gross movement and then gain more precision in achieving the most beneficial state as part of the session. One of the ways I get clients to ‘break state’ and self ...
  • Using Cognitive Behaviour Therapy in the Coaching Arena Since its development by Aaron Beck in the 1970s, Cognitive Behavioural Therapy (CBT) has been used to help therapists deal with distortions of individual thinking that lead to a selection of conditions such as Obsessive Compulsive Disorder (OCD), emotional trauma and phobias. These conditions are extremes of distortion in the thinking process of the patient and ...
  • Conscious Breathing for Energy and Health What is conscious breathing? Conscious breathing is the act of  focusing on your breath while you take it deep into your lungs, properly extending the diaphragm. My first experience of this type of breathing after childhood (as we all do it naturally as children) sent so much oxygen to my brain, I felt quite dizzy. The second time, ...
  • Case Book Performance Framework There are lots of models to draw upon when considering performance improvement. The model I will use in most discovery situations is the Capstan Blue Performance Framework. It has utility in a number of different ways: 1. It is useful in assessing a candidate in the recruitment process. 2. It is useful when identifying a particular behavioural or performance ...
  • The Case of the Self-Sabotager   It seems like an unusual question but can we fear too much happiness? Instinctively we answer no, happiness is what we all crave, but sometimes happiness and its acquisition can cause us emotional problems. Perhaps we feel as though we don’t deserve the happiness we crave. This is explored in this guest posting by Transformational Coach, Jacqueline ...
  • Case of the Unresponsive Graduate   Ian was a new graduate who had lost what seemed to be the passion for his subject and for life itself. No significant event, trauma or emotional incident had led to this state, but Ian’s general demeanour was that of a general boredom with life. If Ian had been a teenager, it may have been possible to ...
  • Naked Coaching – Coaching with the Fluff Shaved Off! One of the things I have recently started hearing around my network is that coaching is all too ‘ Pink and Fluffy’. This seems to me as people thinking that coaching as little more than a coffee and a chat with a little bit of ‘goal setting’ included to make everyone involved feel like it is ...
  • Working With Your “Neck Top Computer” Can you remember the phrase “I’m a Mac” from the Apple computer commercials? Well I have recently found that phrase resonating. Having worked with people in the training, development and coaching domain for more years than I care to tell, I can share with you one fundamental truth. Folk are different but they all have a “neck ...
  • Helping Clients Find Their Strengths An increasing number of people are either consciously looking to change their lifestyle, or its is being thrust upon them by the current economic climate. As coaches we constantly see people in ‘decision limbo’, exhibiting an emotional confusion about which direction they should take in their lives. I have always worked in the assumption that we will ...
  • The Case of the Inauthentic Manager When Melissa was promoted, she had little experience of management. She needed to know how to act as a manager but the business wasn’t able to fund any training and her Director had made an assumption that she was such a good technical expert and really friendly, then she would be great in the management role. Unfortunately, ...
  • On the Internet No-one Knows You’re a Dog! For anyone that has been to a networking event or surfed the internet recently, you will have some to the same conclusion that I have. There seems to be a significant number of people who have decided to change their professional lifestyle and become a coach! A Life Coach, a Marketing Coach, a Speech Coach, ...
  • Visualisation: The Practical Application Visualisation has had a rough time in the self development and performance improvement world… It has been used as evidence to discredit certain books, movies and techniques, because visualisation alone hasn’t worked. “I visualised a £1m and I still haven’t got it!” Not surprisingly, visualisation alone doesn’t reap the rewards we visualise.  Actually we call those type of ...
  • How are you paving your way to success       You may have heard the phrase ” If you do what you’ve always done, You’ll get what you’ve always got! ” Intuitively it sounds correct doesn’t it? But it assumes a steady environment and if you look around, you’d be hard pressed to find anything that hasn’t changed and so the whole premiss of the statement is ...
  • 80 Percent!           Woody Allen is often quoted as saying that “80 percent of success in life is showing up!” Imagine my surprise then when a friend organised a free marketing event for coaches and NONE of them turned up! The very people that espouse the virtue of taking action to their clients failed to take action in this case. ...
  • Your Unique Life Purpose In Marketing and Business, there is a concept of USP the Unique Selling Proposition If a business or product deserves a USP then surely you do too. Mary Dunbar suggested that ‘We each have a unique and important way. It is our privilege and adventure to discover our own special light.” So what is your ULP? Your Unique ...
  • Increasing Your Business Efficiency There is a fairly famous quote from David Allen of Getting Things Done fame that states: ‘There is no need to have a thought more than once unless you want to!’ That to me is the essence of business efficiency. Never spend time and effort solving a problem that you or someone else has already solved. Don’t reinvent the ...
  • 5 Tips for Motivation Motivation is the key to getting stuff done through team work. A motivated team builds upon the strengths of the group and thrives. Whereas a demotivated team struggles to achieve anything. As a leader, it is your responsibility to motivate the team. As Napoleon states, ‘the leader is a dealer in hope’ and hope is one of the ...
  • Better Active Listening       You’ve probably heard the adage that in ‘having 2 ears and 1 mouth, we should listen twice as much as we speak’. Some coaches think about the last 3 letters of the word listen and believe the balance is listen TEN times more than we speak.  Either way, the value of listening cannot but overestimated. Although ...
  • Applying Guiding principles to Your Business As individuals we are a product of our person values and behaviours. You recognise a good person by the things they say they believe in and the actions they take. If someone says they value thrift and live in a modest home then we see them living that value. If someone says they believe in green principles but ...
  • How do Coaches Charge? One of the early stumbling blocks to engaging a coach is the client not understanding what the costs will be. Coaches also tend to obscure the cost of coaching by using marketing phrases such as ‘For an investment of…’ As coaches, we should recognise that people are curious about the process and the cost but without having ...
  • The Coach Client Relationship   The power of coaching comes from the relationship that develops between the coach and client. If this relationship is strong, then the outcomes are normally very good. If the relationship degrades, the quality of the outcomes reduce.   The best coach-client relationships flow from 3 key factors The effectiveness of the relationship: Is there trust? Is there mutual respect? Is there alignment with ...
  • Tips to be a Better Mentor As a leader, you will often need to take time to develop those people around you; your peers and your team members. This can be called mentoring. A mentor is a trusted person that helps team members improve their performance. Unlike coaches,  mentors can be more guiding with direct advice and support as well as taking an active ...
  • How to Pick The Right Coach for You Executive coaching can be misinterpreted as many things. In general terms, coaching is a precision development tool use to allow leaders to identify, develop and optimise their abilities. Frequently, this is aimed at improving the executive’s  ability to perform and lead in a team environment or to be the driver of organisational change. The coach supports this process ...
  • The Power of 5 Minutes Napoleon trained himself to eat his 4 course dinner in 15 Minutes!  this he claimed was because as a leader he knew the value of time, even the value of 5 minutes. What could you do with 5 minutes? 1.    Return an email 2.    Make an appointment 3.    Leave a voice mail 4.    Write a paragraph of text for your ...
  • 5 Tips for Motivating Your Team Here are 5 tips to help you motivate your team. 1. Set clear achievable goals – Your people need to know what a good job looks like so that they can then do the things they need to do to achieve it. They also need to be able to measure their progress.  There is little more ...
  • Tools of the Coach Coaching has become quite an industry. Life coaches, business coaches, marketing coaches, the list goes on. And to support, train and endorse these coaches are a number of different organisations that charge these coaches for training and for the branding that allows them to have an ‘endorsed’ by that august body. No matter your thoughts about how ...
  • Watch the Cash and Don’t Go Broke Money is the lifeblood of a business. There are lots of other measures for performance,  but the amount of cash you have on hand to pay your company bills gives a ready measure of if you are able to keep trading. Maintaining that cash flow is therefore critical and there are some key questions to ask about ...
  • 7 Ways to Boost Your Resilience Success requires that you maintain a high level of personal resilience so that you can cope with set backs, problems and disappointments. Your reservoir of resilience will, however, need to be replenished from time to time so that you can cope with the day to day problems of business and life. Here a 7 ways that you ...
  • The scariest number! 4000. At a networking event last night I heard a number that was both surprising and a little frightening. The number 4000. 4000 is the number of weeks that the average person will live in the UK. Statistically, the average lifespan in the UK is approximately 80 years.  That sounds not too unreasonable to most people. Now convert that into ...
  • Your 2 Emotional Dogs One morning after a restless night, a young monk approached his master and confessed. “Its like having 2 dogs in my heart. One is the yearning of my soul, One is the yearning of my flesh. The yearning of my soul fights for serenity and peace. The yearning of my flesh fights for lust and avarice. Both dogs are strong and ...
  • Coaching and Emotional Transference Transference usually refers to the client seeing an emotional relationship developing between themselves and a coach, where the coach is seen by a client as an important figure in the client’s life, such as a parent, authority figure or older sibling. For example, a client may see their coach as a senior figure, or perceive the ...
  • Coaching and Mental Health Coaching is very much involved in the way that people see the world, their beliefs, their habits and their actions. Coaching can be very effective for helping people past performance blocks and to overcome limiting beliefs. A coachee with a sound mind is able to explore options, make decisions and then take actions towards a successful achievement ...
  • Strategic Planning There are lots of books written on the importance of strategy and how to craft one.  This gives it the air of being complex and difficult.  There is also an association of the word strategy with the military which can also be off putting to some people. Strategy is however, not scary, not difficult and will ...
  • Leadership – Take Responsibility As a leader, you will be responsible for both your team and their output. But you must earn this right by demonstrating responsibility in everything you do. Practise this today by taking 100% of responsibility for your life.  Hold yourself accountable for what you do and what you don’t do. If you agree to do something, then ensure ...
  • Lean on a Small Scale If you have been in the manufacturing or automotive arena, you will not have been able to escape the cry of the ‘Lean evangelists’ and the drive to reduce waste. This has been typified by the Toyota automotive company and the Toyota Production System (TPS) which has been at the forefront of the Lean process for ...
  • Let Go and Grow Your Business As you develop your business you will need to balance your time between ‘Working on your business, and working in your business’. You will find less and less time to do everything and so you will need to start outsourcing and delegating.  This can be a difficult process for less experienced leaders and managers. You’ll be unsure ...
  • Capstan Coach Supports MHTLife Capstan Coach Supports MHTLife
  • Improving Poor Performance Poor performance is something that we see frequently in business. No matter the causes, you are not paying people for performing badly. Poor performers can also influence the rest of the team with bitter comments or complaints.  It is better to deal with this situation rather than let it pervade. 1. Act early – There is no point ...
  • Leadership, Persuasion and 7 Human Drivers As a leader, you will need to be able to motivate your team.  This requires you to both understand the individuals in that team and the factors that will influence them. You need to be able to persuade and influence. Persuasion is most effective when the person you want to persuade is pulling in the same ...
  • Characteristics of a Strength Your strengths are your greatest asset in your career and your life. They are the key characteristics that make you the most capable in any area of life, particularly the areas that you excel at. On a basic level your strengths are the things you do well.  That could be selling, writing, speaking, teaching or anything really. On ...
  • Early Symptoms of a Potential Corporate Collapse With the recent demise of several high profile organisations, it is prudent to look at how organisations move from strong healthy thriving ventures on to the slippery slope that leads to collapse. Some key behaviours that indicate potential management danger at board level include: Autocratic leadership with minimal consultation.  There are times for autocratic, ‘command and ...
  • Develop Leadership Level Will Power Strong leaders often exhibit a high level of will power. They establish a vision, make a plan to get there and then, by sheer act of will, take themselves and their team towards their goal. NLP uses modeling (understanding and copying the behaviours of successful others) as a manner to develop the skills that a ...
  • Coaching for Wisdom One of the key elements of leadership in any domain is that of wisdom. So when looking for a leader in your succession plan, perhaps to replace a retiring CEO or chairman, wisdom is a key factor to consider. As a coach, one of the questions I ask myself in preparing senior managers and executives for leadership ...
  • Using Time Line Therapy™ to Create a Compelling Goal When Time Line Therapy™ was first developed by Dr Tad James, it was used to help people revisit and overcome painful and dramatic experiences in their past. Time Line Therapy™ can also be used to support people in creating their goals.  By allowing them to create and visualize powerful specific events in their future, individuals can ...
  • The GROW Model Perhaps the most popular Coaching model being used is the GROW model. Originally developed by Max Landsberg and subsequently popularised by John Whitmore in his classic coaching text, Coaching for Performance. The beauty of this model is in its simplicity. However, do not mistake simplicity for simple. this model has endured and is ...
  • Simplicity – An Expert’s View In his book Simplicity, Edward de Bono, one of the World’s greatest experts on thinking, outlines his case for simplicity. He believes that complexity is always failed simplicity. Simplicity, he states,  is not always the natural state, you have to make it happen.  And that might require change. Just because something has endured doesn’t mean it is the ...
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